1. New Alarm User Accounts.

2. Existing Alarm User Accounts.

3. Conversion of Alarm User Accounts. An alarm agreement holding company that converts (purchases or otherwise acquires) the servicing of any alarm system account from another company shall notify the Alarm Administrator of such conversion and shall provide to the Alarm Administrator, within 60 days from the date of conversion, an alarm user list of the converted accounts in a format acceptable to the Alarm Administrator.

4. Alarm Dispatch Requests. No alarm agreement holding company shall make any alarm dispatch requests to a non-registered alarm site. It shall be the duty of the alarm agreement holding company to verify that their alarm customer has a current valid alarm registration. The Alarm Administrator shall make available to each alarm installation company and monitoring company an online portal with the registration status of their alarm customers. Violation of this Section shall result in a fine. (See PCC 8.64.190, Fees and Fines Schedule.)

1. Upon the installation or activation of an alarm system, distribute to the alarm user information summarizing:

2. Ensure that alarm users of alarm systems equipped with a duress, robbery, holdup or panic alarm, or alarm users who are provided with a remote device with a panic feature, are provided adequate training on the proper use, operation and function.

3. Supply all alarm systems with an uninterrupted power supply in such a manner that the failure or interruption of the normal electric utility service for a period of up to four hours shall not activate the alarm system.

4. Include a device which shall limit the duration of the audible alarm to a period of not more than ten minutes per activation.

5. Not install, modify or repair single action or non-recessed button robbery, duress, or panic devices. New devices shall require two actions or an activation time delay to provide more positive assurance that the user intends to activate the device.

6. Not use an automatic voice dialer for any alarm system which, when activated, uses a telephone device, electronic device, or attachment to automatically dial a telephone line leading into the Sheriff's Department or Sheriff's communication center, followed by a transmission of any pre-recorded message or signal.

1. Not make an alarm dispatch request to an alarm signal during the first 7 day "acclimation period" after an alarm system installation. Exceptions to the "acclimation period" can be made by the Sheriff's Department or designee in special circumstances such as confirmed criminal activity, domestic violence and stalking. Violators shall be fined in accordance with the penalties for false alarms. (See PCC 8.64.190, Fees and Fines Schedule.)

2. Employ "Alarm Confirmation" (AC) on all burglar alarm dispatch requests. Failure to employ AC shall result in a fine. (See PCC 8.64.190, Fees and Fines Schedule.)

This alarm confirmation may be one of the following:

3. Employ "Enhanced Call Confirmation" (ECC) procedures on all burglar alarm dispatch requests in an attempt to confirm the validity of the alarm. Exempted are monitored audio or interior live-time video alarm systems with evidence of a crime or a person on site reporting evidence of a crime. For the purpose of this Chapter, telephone confirmation shall require as a minimum that a second call be made to a different number, if the first attempt fails to reach an alarm user who can properly identify themselves to determine whether an alarm signal is valid before requesting Sheriff's Department burglar alarm dispatch. Names and numbers of those persons contacted or attempted to contact shall be provided to the Alarm Administrator or Sheriff's Department designee upon request. The Sheriff's Department may refuse to respond to an alarm dispatch request where the monitoring company has failed to comply with ECC. Failure to employ ECC shall result in a fine. (See PCC 8.64.190, Fees and Fines Schedule.)

4. Communicate alarm dispatch requests to the Sheriff's Department communications in a manner and form determined by the Sheriff's Department.

5. Communicate alarm dispatch cancellations to the Sheriff's Department communications in a manner and form determined by the Sheriff's Department.

6. Communicate the type of alarm activation (robbery, panic, burglary, silent or audible) if available, on each alarm dispatch request.

7. Communicate any available zone information (north, south, east, west, front, back, door, window, etc.) about the location of an alarm signal or alarm signals as part of an alarm dispatch request. Report each activated zone during multi-zone activation events.

8. When making an alarm dispatch request, notify Sheriff's Department Communications if the alarm site has guard dog(s), pets or a protective-reactive device or alarm system. During any alarm event at such a site, a responsible party must be contacted and confirm that he or she will respond to the alarm site to disarm the device or take control of the guard dog(s). In all cases where a protective-reactive device is present at an alarm site, the patrol dispatch request shall include a warning for deputies not to enter the alarm site until the responsible party is present and has disarmed the device. Failure to provide this warning to deputies shall result in a fine to the monitoring company. (See PCC 8.64.190, Fees and Fines Schedule.)

9. Prior to making an alarm dispatch request, attempt to notify the alarm user to send a responsible party to the alarm site in order to:

10. After an alarm dispatch request, promptly advise the Sheriff's Department if the alarm user or a responsible party is on the way to the alarm site;

11. Maintain, for a period of at least one (1) year after the date of an alarm dispatch request, all records relating to the alarm dispatch request. Records must include the name, address and telephone number of the alarm user, each alarm system zone activated, the time of alarm dispatch request and evidence of all attempts to confirm. The Alarm Administrator or Sheriff's Department designee may request copies of such records for any individual alarm user. If the request is made within 60 days after an alarm dispatch request, the monitoring company shall furnish requested records within 3 business days after receiving the request. If the records are requested between 60 days and one year after an alarm dispatch request, the monitoring company shall furnish the requested records within 30 days after receiving the request. Failure to comply shall result in an immediate suspension of response and a service fine. A reinstatement fee shall be charged. (See PCC 8.64.190, Fees and Fines Schedule.)

12. Upon request, immediately provide the Sheriff's Department with the names and phone numbers of the alarm user's emergency contacts at the time of each alarm dispatch request.

13. Not make a burglar alarm dispatch request for an alarm user after receiving notice from the Alarm Administrator that the alarm user's registration is suspended. (See PCC 8.64.190, Fees and Fines Schedule.)