8.64.100 Duties and Authority of the Sheriff's Department and Alarm Administrator.
A. The Sheriff's Department or designee shall:
1. Designate the manner and form of alarm dispatch requests and the telephone numbers and/or communication process to be used for such requests;
2. Establish a procedure to accept cancellation of alarm dispatch requests;
3. Establish a procedure to acquire and record information on alarm dispatch requests.
4. May consider a waiver or partial waiver of a false alarm fee if a false robbery, holdup or panic alarm has occurred and the alarm was triggered using a single action, non-recessed device if action is taken by the alarm user to remove or replace the single action, non-recessed button.
B. The Alarm Administrator shall:
1. Establish a procedure to acquire and record information on alarm dispatch requests.
2. Establish and implement a procedure to notify the alarm user of a false alarm. The notice shall include the following:
a. The date and time of a deputy's response to the false alarm;
b. A statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid false alarms and resulting false alarm fees; and
c. The false alarm fees incurred.
3. Make a copy of this Chapter and/or an ordinance summary sheet available to each alarm user.
C. The Alarm Administrator may establish an alarm user awareness class. The Alarm Administrator may collaborate with associations, alarm companies and law enforcement agencies in developing and implementing the class. The class shall inform alarm users of the problems created by false alarms and teach alarm users how to avoid creating false alarms.
D. The Alarm Administrator may use electronic means to communicate with alarm users, alarm installation companies and monitoring companies when applicable or when requested by the recipient and at the Alarm Administrator's discretion.
E. The Alarm Administrator or Sheriff's Department designee may require that a conference be held with an alarm user and the alarm installation company or monitoring company responsible for repairing or monitoring of the alarm system to review the circumstances of multiple false alarms. The conference may be held in person or through a conference telephone call at the discretion of the Alarm Administrator or Sheriff's Department designee.